Merlin Tech Tips

Self Test: This phone has a switch on the left side that makes the LEDs flash and a tone over the speaker.

Assigning Custom Features to Buttons

You can assign any custom feature listed below to any spare button on your telephone

Here is the procedure:
Label the button that you want to program
Slide T/P switch toward you (on left side of telephone)
Touch the button to be be programmed
Dial feature code (see chart)
Enter Additional numbers (if required)
When you are finished programming custom feature buttons, return T/P switch to center position 

Merlin Plus System Administration Guide

Administration can only be done from the voice terminal at station 10.

Enter administration mode by sliding the T/P switch to P and touching the Administer button (or dial #01).

Dial appropriate code for the function you wish to change.

When complete, touch Administer (or dial #01). The voice terminal beeps twice to accept the changes.



SYSTEM OPERATION

Code Other Numbers Feature

*01-*08 00 Add (or remove) an allowed list (1 through 8) to a voice terminal.


01 through 10 Add telephone numbers to an allowed list (1 through 8).

plus phone number

digits


*12 Turn off Music-on-Hold.

*13 Set Music-on-Hold to low volume.

*14 Set Music-on-Hold to medium volume (the default setting).

*15 Set Music-on-Hold to high volume.

*16 Turn off Background Music.

*17 Set Background Music to low volume.

*18 Set Background Music to medium volume (the default setting).

*19 Set Background Music to high volume.

*20-*29 Set the Transfer Return interval for 0 through 9 rings.

*31 Set a line for immediate ring on a phone w/ Button-Free Operation.

*32 Set a line for no ring on a phone w/ Button-Free Operation.

*34 Reassign lines to a phone that has Button-Free Operation.

*36 Set the system for toll prefix, a 0 or a 1.

*37 Set the system for area code only.

*38 Set the system for Touch-Tone dialing.

*39 Set the system for Pulse (rotary) dialing.

*4 0-8 (lines) Assign number of lines in the system (erases features set on stations).

*57 Assign Privacy to Lines A and E.

*60 Print a System Feature Report for the system and for every station.

*61 Print a System Feature Report for the whole system.

*62 intercom no. Print a System Feature Report for and individual voice terminal.

*63 Cancel a System Feature Report in progress and all report requests.

*71 Assign voice terminals to Group Page group 1.

*72 Assign voice terminals to Group Page group 2.

*80 MM DD YY Set the date for the Call Report feature (and some terminal displays).

*81 HH MM Set the time for the Call Report feature (and some terminal displays).

*82 intercom no. Set the control unit jack for the Call Report feature.

*83 0-9 (minutes) Set the minimum call duration for the Call Report feature.

*84 0 = no calls Set the type of calls that are printed on the Call Report.

1 = outgoing

2 = outgoing and

incoming calls

*85 Set the control unit jack for the System Feature report.

*88 Assign System Speed Dial codes to account numbers.

*90 phone no. Assign System Speed Dial codes to outside telephone numbers.

* plus phone no. Assign System Speed Dial codes to outside telephone numbers that are

private (only the dial code is printed on the Call Report).

*92 phone no. Assign System Speed Dial codes with Restriction Override to outside

telephone numbers.

* plus phone no. Assign System Speed Dial codes with Restriction Override to outside

telephone numbers that are private (dial code printed on Call Report).

*99198 RESET THE SYSTEM (for service personnel only)




CUSTOMIZED LINE ASSIGNMENT

The system administrator can assign lines to any voice terminal in any order, or choose not to assign particular lines to a voice terminal. The administrator can use Customized Line Assignment if he or she wants to assign lines or groups of lines to selected voice terminals with similar requirements for placing and receiving calls. If a person in a system with customized line assignments does not have a particular line assigned to his or her voice terminal, he or she can pick up a ringing call on that line by using the Call Pickup feature.


To assign lines to a voice terminal:

1. Enter administration mode by sliding the T/P switch to P and touching the Administer button (or dial #01) on the voice terminal connected to station 10.

2. Dial the intercom number or touch the Auto Intercom button for the voice terminal that you are administering. (A green light goes on next to the Auto Intercom button. Green lights also go on next to the buttons of any lines already assigned to the voice terminal.)

3. Remove all of the lines by touching each line button that has a light next to it. (The green light next to the button goes off.)

4. Touch each line button in the order in which you want them to appear on the voice terminal. (Green lights go on next to the line buttons you touch.)

5. Touch Administer (or dial #01).

6. Leave administration mode by sliding the T/P switch to the center position.



RINGING OPTIONS

You can designate incoming calls to ring immediately at your voice terminal, ring at a second voice terminal if they are not answered at the first one after three rings (delayed ring), or not ring at all. When your system is installed, the lines at each voice terminal ring immediately when a call comes in on them. However, you can change this so that people in your office can answer calls at their desk for someone who is away or you can program phones in public places not to ring. The following tips are useful for deciding how and when voice terminals in your MERLIN Plus system should ring.


Immediate Ring

People responsible for answering incoming calls, such as the system attendant, should have the lines on their voice terminals programmed for immediate ring. You can also use this option for private lines that don't need to be screened or for people who answer their own calls.


Delayed Ring

You can provide backup coverage on a shared line by having that line ring at a second voice terminal only after it has rung a few times somewhere else. Then, when calls come in for a person who is away from his or her desk, that person's calls will ring at a second voice terminal, the voice terminal belonging to a backup person. Delayed ring is often useful for a secretary who can pick up calls for someone on a personal line.


No Ring

People who do not normally answer incoming calls should have their lines programmed for no ring. You may also prefer to program telephones in public places, such as lobbies or conference rooms, not to ring. A line programmed for no ring does not ring on outside calls, but does ring for transferred and intercom calls. If you decide that you want a line that you have programmed for delayed ring or no ring to temporarily ring immediately, program the Ring Option Override feature.


To program the line ringing option you prefer:

1. At the station you wish to program ringing options, slide the T/P switch to P.

2. Touch the line button for which you want to program immediate, delayed, or no ringing.

3. Dial one of these codes for the type of ringing you want that line to have:

Dial *35 for No Ring. (The red light next to the line button goes off.)

Dial *36 for Delayed Ring. (The red light next to the line button flashes.)

Dial *37 for Immediate Ring. (The red light next to the line button goes on steady.)

4. Repeat steps 2 and 3 for each line button you want to program.

5. When you are finished programming, slide the T/P switch to the center position.

PROGRAMMING KEYS

1. Label the button you want to program.

2. Slide the T/P (Test/Program) switch to P.

3. Touch the button you want to program.

4. Dial the feature's programming code and any other required numbers.

5. Slide the T/P switch to the center position.


Auto Intercom *91 + intercom number

Do Not Disturb *71

Group Page *91 + one of these codes:

70 for all voice terminals.

71 for group 1 only.

72 for group 2 only.

Last Number Redial *73

Loudspeaker Page *91 + 6

Manual Signaling *6 + intercom number

Outside Auto Dial *90 + outside number

Privacy *72

Saved Number Redial *74

System Speed Dial *95 + System Speed Dial code (60 through 99).



PROGRAMMING PERSONAL SPEED DIAL

1. Slide the T/P switch to P.

2. Dial Personal Speed Dial Code (#01 through #22) + *90 + outside number.

3. Slide the T/P switch to the center position.



PERSONALIZED RINGING

Select one of the eight ringing patterns that you like.

1. Slide the T/P switch to P.

2. You hear your voice terminal's current ring pattern.

3. Touch the Speaker button until you hear a ringing pattern you like.

4. Slide the T/P switch to the center position.



AUTOMATIC LINE SELECTION

To control the order of the lines that the system selects when you lift the handset.

1. Slide the T/P switch to P.

2. Dial **.

3. Touch the line buttons in the order you prefer.

4. Slide the T/P switch to the center position.

Programming Merlin Phones

RINGING OPTIONS

To program lines to ring immediately, after a delay, or not at all.

1. Slide the T/P switch to P.

2. Touch the line button.

3. Dial one of the following codes for the type of ringing you want:

*35 for no ring

*36 for delayed ring

*37 for immediate ring

4. Slide the T/P switch to center.



LOUDSPEAKER PAGING

1. Touch the Intercom button.

2. Lift your handset.

3. Dial 6.

4. When you hear a beep, make your announcment.

- OR -

1. Touch the Loudspeaker Page button (programmed above).

2. When you hear a beep, lift your handset and make your announcment.



GROUP PAGING

1. Touch the Intercom button.

2. Lift your handset.

3. Dial a code for the group you want to page:

70 for all voice terminals in the system.

71 for Group 1 only.

72 for Group 2 only.

4. When you hear a beep, speak into the handset.

- OR -

1. Touch a Group Page button for one of the groups (programmed above).

2. When you hear the beep, lift your handset and make the announcement.



PRIVACY

To prevent people from accidentally joining your calls:

Before placing or receiving a private call, touch Privacy.

This feature remains active until you:

Touch Privacy again.



DO NOT DISTURB

To temporarily prevent being interrupted by a call:

Touch Do Not Disturb.

The feature remains active until you:

Touch Do Not Disturb again.



MANUAL SIGNALING

To cause a beep at a co-worker's voice terminal:

Without lifting the handset, touch the Manual Signaling button.

If the green light is on next to the button, the person is busy on a call.



TRANSFER

To transfer a call:

1. Touch the Transfer button.

2. Dial an intercom number or touch an Auto Intercom button.

3. Hang up.

If no one answers the call, it rings at your voice terminal again.



CONFERENCE

To add a second outside person:

1. Touch the Conference button.

2. Touch a line button.

3. Dial an outside number.

There is a limit of two outside people; two coworker's can bridge into the line.


To disconnect one line at a time from the conference:

1. Touch the Drop button.

2. Touch the line button you wish to disconnect from the conference.